Do you offer free shipping?
Yes! We offer free shipping within Canada on orders of $75 CAD or more.
How much is shipping within Canada?
For orders under $75, shipping is calculated at checkout based on your order and delivery location.
Do you ship internationally?
For now, we’re focused on delivering MOG Coffee across Canada. We hope to expand our shipping options in the future.
How long will my order take to arrive?
Once your order has been prepared and shipped, delivery times will depend on your location and the shipping service selected at checkout.
Packaging
How is my coffee packaged?
Every MOG Coffee order is packed with care to help your coffee arrive fresh and in great condition. Packaging may vary depending on the size of your order.
How should I store my coffee?
Keep your coffee sealed in a cool, dry place away from heat, moisture, and direct sunlight. For the freshest cup, grind your beans just before brewing.
Returns & Order Issues
Can I return my coffee?
Because coffee is a food product, we’re unable to accept returns on opened coffee. If there’s a problem with your order, contact us and we’ll do our best to make it right.
What if my order arrives damaged?
Please contact us as soon as possible with your order number, a photo of the damaged item, and a short description of the issue. We’ll review it and work with you to find a solution.
What if I receive the wrong order?
If we made a mistake with your order, please contact us with your order number and a photo of what you received. We’ll work to correct it as quickly as possible.
Can I cancel or change my order?
If you need to make a change, contact us as soon as possible. We’ll do our best to help before your order has been prepared or shipped.
Still have questions?
We’re happy to help. Reach out through our contact page and we’ll get back to you as soon as we can.