Shipping policy

At MOG Coffee Roasters, we carefully prepare and pack every order so your coffee arrives fresh and ready to enjoy.

Shipping Within Canada

We currently ship orders within Canada.

Orders of $75 CAD or more qualify for free shipping.

For orders under $75 CAD, we offer Xpresspost flat-rate shipping. The applicable flat shipping rate will be displayed at checkout.

Once your order has shipped, you’ll receive a confirmation email with tracking information when available.

Order Processing

We work to prepare and ship orders as quickly as possible. Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Please make sure your shipping address is complete and correct before placing your order.

Delivery Times

Delivery times vary depending on your location and the shipping service selected at checkout.

Please note that estimated delivery times are not guaranteed. Delays may occur because of weather, holidays, shipping carriers, or other circumstances outside our control.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at bunalabcoffee@gmail.com. We’ll do our best to update it before the order ships, but changes cannot be guaranteed once an order has been processed or shipped.

Lost or Damaged Orders

If your order arrives damaged, please contact us as soon as possible with your order number, photos of the package and damaged product, and a short description of the issue.

If you believe your package has been lost in transit, contact us and we’ll help review the situation with the shipping carrier.