Refund policy

Returns

We want you to be happy with your MOG Coffee order. Return requests can be made within 15 days of receiving your order.

To be eligible for a return, the product must be unused, unopened, and in its original packaging.

All returns must be approved by MOG Coffee Roasters before being sent back. Please contact us with your order number and reason for the return, and we’ll provide the next steps and return instructions.

Once your return is received and approved, your refund will be issued to your original payment method. Please allow additional processing time depending on your bank or payment provider.

Damaged or Incorrect Items

Please check your order when it arrives. If your coffee or packaging is damaged, or you receive the wrong item, contact us as soon as possible.

Include your order number, a photo of the item, and a short description of the issue. We’ll review it and work with you to arrange a replacement or refund when appropriate.

Returning an Item

Please do not send any products back without contacting us first.

If your return is approved, we’ll provide the appropriate return instructions and return address privately.

Questions

Have a question about your order, return, or refund? Contact us at bunalabcoffee@gmail.com and we’ll be happy to help.